After Sales Agent at Kilimall
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- Company: kilimall
- Location: Kenya
- State: Nairobi
- Job type: Full-Time
- Job category: Sales/Marketing Jobs in Kenya
Kilimall is Kenya’s largest online shopping mall. It was launched in July 2014 with the mission of becoming No.1 E-commerce platform in Africa, and has sites strategically distributed in the three countries namely: Kenya, Uganda and Nigeria.
Kilimall serves a retail-customer base that continues to grow exponentially, offering products that span various categories designed to ensure optimum levels of convenience and customer satisfaction with the retail process; order delivery-tracking, dedicated customer service support and many other premium services.
We invite you to be part of our team by submitting your application to the following role based in Nairobi.
- Dealing with after sales customer directly either by telephone, electronically(email) or face to face in a timely manner.
- Helping the customers to get the necessary support e.help them install, maintain, operate particular product and advise customers on after sales product policy application.
- Processing all the returns and failed deliveries e.processing exchange, resend or refund of the product.
- Communicate and coordinate with internal departments
- Keeping track of all orders being returned and resend to customers.
- Ensure efficient and accurate logging of all after sales inquiries
- Take ownership of customers after sales complaints and follow problems through to resolution efficiently
- Constantly investigate and report after sales issues and options that will assist in service improvements.
- Any other duty assigned from time to time.
- Bachelor degree in Business Administration or an equivalent
- 1 year relevant work experience.
- Be a strong team player with excellent interpersonal skills
- Be able to work well and meet strict deadlines with minimum supervision
- Have a good working knowledge of MS Office applications with strong report writing skills
- Have excellent communication skills, both oral and written