In summary
.Bolt reassures drivers and riders of utmost safety.
.Bolt appreciates authorities effort in handling the kidnapping case.
Bolt kidnapping incident
Erica Gachoka, daughter of Media personality Ciku Muiruri, and her friend Shanice Agose went missing on June 4 after attending a house party in Nairobi’s Westlands area.
After the party, the two requested a ride to Kilimani.
But when the ride arrived along Rhapta road in Westlands and they got in, the driver allegedly threatened them using a hammer before speeding off towards Thika.
READ ALSO : Ciku Muiruri’s daughter, friend rescued from abductors
Bolt condemns incident
The digital taxi operator has condemned the kidnapping incident that took place last week ,
in a statement shared on Tuesday morning , the company has confirmed that they are aware of the recent safety incident ,and appreciates the local authorities efforts which ensured the two young girls were found and safely reunited with their families.
The company has confirmed that they proactively collaborated with the authorities to provide pertinent information regarding the kidnapping case that supported the conclusion of the investigation.
Riders and driver safety
To address the above, Bolt highlights that passengers should be keen on the car registration details before boarding.
“Riders are encouraged to confirm that the driver and car registration details during their pickup match those on the app,” the statement reads further.
To enhance rider safety and security Bolt has also introduced the the driver selfie check feature to help prevent driver impersonation and account sharing.
Bolt driver and rider apps have an SOS emergency button that can be used to alert and seek for security and /or first response medical assistance at any time during an active trip.
The statement comes amidst a number of complaints from Bolt customers who have raised concern over the conduct of some of the drivers.
They have encourage all riders and drivers to report any incidents to their customer support team through their in app support feature accessible from Bolt application menu or via Kenya@bolt>eu.
