- The shutdown will last for five hours
- Customers are advised to purchase tokens in advance
Kenya Power has announced that customers will not be able to purchase prepaid tokens following scheduled maintenance on the main vending system.
The maintenance is scheduled to last for five hours, 10 minutes, between Saturday and Sunday.
In a statement that was shared on its X(formerly Twitter) account, on Saturday, September 9, Kenya Power noted that planned maintenance will kick off at 11:50 pm on Saturday night all through to Sunday, September 10th, 2023, at 5 am.
“During this time, customers will not be able to purchase electricity tokens via prepaid pay bill number 888880 or Airtel Money.
“We apologise for any inconvenience this may cause to our customers,” Kenya Power assured.
With the pay bill option and Airtel money unavailable for over five hours, customers can still purchase tokens via other systems, including banks and Kenya Power token agents.
Kenya Power adviced its customers to purchase electricity in advance and then use those tokens to power homes or businesses.