The electricity supplier, Kenya Power, has confirmed that there was a system hitch in terms of purchasing tokens, which could be linked to a recent wave of cyber attacks by a hacker group from Sudan.
In a statement to the newsrooms, the firm explained that the hitch resulted in a network breakdown from its service provider, which disrupted the normal operations of some of its services, including the purchase of tokens.
However, Kenya Power stated that its customers can still buy tokens from its banking halls, as well as mobile money platforms such as Airtel Money and banks.
“We are experiencing a system hitch due to a network breakdown from our service provider. Consequently, some of our services, such as the purchase of prepaid tokens through M-Pesa and USSD Code *977# are unavailable.
“However, customers can purchase tokens from our banking halls, Airtel Money, and authorised banks. We are working with our service provider to restore the affected services as soon as possible. We apologise to our customers for the inconvenience caused,” the firm explained.
The statement by Kenya Power came after the group, Anonymous Sudan claimed that they had managed to hack the electricity firm’s systems, causing widespread disruptions.
By Rodgers Oduor