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NMS issues public apology following incident at Pumwani Hospital

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The Nairobi Metropolitan Service (NMS) through Director of Health Dr. Josephine Kibaru Mbae has issued a public apology following the viral video showing a woman delivering outside Pumwani Maternity Hospital.

In a statement sent to Newsrooms, Dr. Mbae also announced a series of new measures to be taken at various government facilities in the county.

While saying that she regrets what happened at Pumwani, Dr. Mbae said officers from the National Police Service will augment the provision of security at these facilities.

“NMS commits to train front office staff in all its facilities. The security team has since been changed and a Customer Care desk set up. Going forward, officers from the National Police Service will augment the provision of security at the Pumwani Hospital, Mbagathi Hospital, Mama Lucy Hospital and Mutuini Hospital in Dagoretti to prevent disruption of services.” Read the statement in part

She further added that NMS has confirmed that the incident happened on Saturday 13th September and the lady in the video was later helped by nurses from the facility.

She also maintains that her office have ascertained that both mother and child are in good condition and have since been discharged from the facility.

“The Nairobi Metropolitan Services regrets the incident of a mother delivering at the gates of Pumwani Hospital. It has since been confirmed that this took place on Sunday 13th September, 2020 two days after nurses began a legally notified go-slow, which has since ended after NMS and the Health Workers agreed on a Return to Work Formula. Even then, Essential Services were being offered at the facility. The security guard denied the patient access to the premises in a very unfortunate incident, before a nurse from the maternity ward was notified of the occurrence and rushed to the scene to assist in the delivery and admission to the maternity ward. NMS commends the nurses who quickly came to assist the patient Mother and child are both well and were discharged on 18th September 2020.”  the statement added



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