In Summary

  • Taxi firm gets NTSA license
  • The NTSA’s nod comes amid complaints from a sections of its customers
  • The regulator had earlier decline to renew taxi firm’s operation license

The National Transport and Safety Authority (NTSA) has renewed Bolt’s operating license.

NTSA clarified that the license is for the period between October 30, 2023, and October 30, 2022.

The issuance of the license. was based on the Transport Network Companies, Owners, Drivers, and Passengers Regulations of 2022.

“This is to certify that BOLT OPERATIONS OU of Plot No. L.R. NO: 209/22216 has been dully licensed by the National Transport and Safety Authority under license. No. NTSA/TNC/2023/004 to conduct transport network business in Kenya pursuant to and in accordance with the provision of the National Transport and Safety Authority (Transport Network Companies, Owners, Drivers, and Passengers) Regulations, 2022,” a license. by NTSA reads.

Previously, NTSA declined to renew the company’s operational license. citing pressing concerns in relation to commission charges and an illegal booking fee which had caused significant concerns amongst taxi drivers under its operations.

READ Also: NTSA Denies Bolt Operating License

The regulator argued that Bolt was taking more than the 18% commission required by law.

READ Also: Bolt suspends Male driver for showing his genitals

Speaking in a press briefing, Linda Ndungu, Bolt’s manager in Kenya, described Bolt’s license renewal as a testament to the company’s dedication to adhering to Kenyan regulations as a foundation to building a long-term sustainable business that positively contributes to all stakeholders in the ecosystem.

“We are happy to receive the renewal of our operating license. from the NTSA, after collaborative dialogue between key stakeholders within the industry. This accomplishment reflects our ongoing commitment to providing viable earning opportunities to drivers on our platform, and providing reliable and cost-efficient services to our customers,” Ndungu said.

Currently, Bolt’s services extend to numerous areas, including Nairobi, Mombasa, Kisumu, Kakamega, Nakuru, Naivasha, Eldoret, Kitale, Nyeri, Meru, and Nanyuki

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