In Summary

  • All the shops in Nairobi to be closed except JKIA branch
  • The Telco will carry out internal audit during
  • Customers advised to use digital platforms,

Safaricom PLC has announced the closure of all its shops in Nairobi city on Friday, October 6, 2023.

In a communique shared in its official X account (Formerly Twitter), the Telco said only their outlets based at the Jomo Kenyatta International Airport (JKIA) will be opened on Friday.

“Normal services will resume on Saturday, 7th October 2023. For further assistance, ask Zuri, call customer care or visit your nearest Safaricom dealer,” it said in a statement.

The mobile service provider said the closure of its shops is to “enable us carry out some internal process.”

Safaricom notified that users who require urgent assistance to put into use Zuri, a digital customer care agent in the My Safaricom App,call Safaricom customer care by dialing 100 or visit nearest dealer shop.

At the Safaricom outlets, customer care services, sim replacements, sim swap, bill payments, line registration, phones & accessories and data provision are among services offered.

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